Privacy Policy & Terms of Service
Last Updated: April 9, 2026
This document covers how Rightroute collects and uses your data, and the terms that govern your use of our Chrome extension and web application.
Privacy Policy
What We Collect
- Account info: Email address for authentication (only when you sign in)
- Property data: Addresses and URLs you save from property sites
- Area ranking data: Areas you add, ratings, and weights, stored in your browser session if you're not signed in, or in your account if you are
- Payment info: Processed by Stripe (we never see your card details)
How We Use It
We use your data solely to provide the Rightroute service: saving properties, generating optimised viewing routes, ranking areas, and managing your subscription. We do not sell your data.
Third-Party Services
- Firebase: Database and authentication (Google Cloud, EU region)
- Stripe: Payment processing
- Google Maps: Route generation and geocoding
- Sentry: Error monitoring that captures anonymised crash reports to help us fix bugs. Emails are redacted before transmission.
- OpenStreetMap Nominatim: Address geocoding for route planning (no personal data sent)
Your Rights
Under UK GDPR, you can request access to, correction of, or deletion of your data at any time. Email us at privacy@rightroute.co.
Data Retention
Your data is kept while your account is active. If you delete your account, we remove your data within 30 days.
Terms of Service
The Service
Rightroute is a Chrome extension and web application (installable as a PWA on mobile) that helps you research areas, rank them side-by-side, save properties from Rightmove, Zoopla and OnTheMarket, and generate optimised viewing routes via Google Maps. You must be 18+ to use the service.
Several tools, including the commuter hotspot map and area ranking, are available without creating an account. When used without an account, data is stored only in your browser session and is not retained by Rightroute.
Sharing & Collaboration
You may generate share links for your area rankings. Anyone with the link can view and add their own ratings to the shared ranking. You are responsible for who you share links with. We do not control what collaborators enter.
Subscriptions
- Free: 1 list, up to 8 properties (no charge)
- Casual: 3 lists, up to 12 properties, at £0.99/month or £9.99/year
- Pro: Unlimited lists and properties, at £3.99/month or £39.99/year
Subscriptions renew automatically until cancelled. Cancel anytime from your account settings. We offer a 14-day refund for first-time subscribers.
Acceptable Use
Use Rightroute for personal property viewing planning only. Don't use automated tools to access the service, and don't share your account.
Disclaimers
Rightroute is provided "as is". We don't guarantee accuracy of geocoding or route optimization. Routes are suggestions only. Always verify directions. We're not affiliated with Rightmove, Zoopla, or Google.
Liability
Our liability is limited to the amount you've paid us in the past 12 months (or £50, whichever is greater). We're not liable for indirect or consequential damages.
Contact Us
- General support: support@rightroute.co
- Privacy requests: privacy@rightroute.co
These terms are governed by the laws of England and Wales. You can lodge a complaint with the ICO (Information Commissioner's Office) if you're in the UK.